Twig AI is an advanced AI assistant designed to enhance customer support and success for B2B teams. With its powerful chatbot, Twig effectively reduces the number of support tickets by handling user queries directly. The Agent-assist feature compiles responses by accessing customer contexts and data sheets, ensuring that your team can provide quick and accurate support.

Key Features

✅ Automated Tier 1 Support: AI agents capable of looking up user data, executing actions, and answering questions like a trained agent.
✅ Session Memory: Allows for quicker follow-up responses by remembering previous interactions.
✅ Outlook Native Plugin: Integrates Twig AI directly into your email inbox for seamless support.
✅ Instant Responses: Users receive immediate answers without the need to log a ticket and wait.
✅ Factual Answers: Provides reliable responses sourced from trustworthy references, allowing for independent verification.

Benefits

✔ 24/7 Support: Twig is always available to resolve customer issues, supporting both users and support agents at any time.
✔ Enhanced Efficiency: Reduces the workload on human agents by automating common inquiries.
✔ Improved Customer Experience: Customers receive prompt and accurate information, leading to higher satisfaction rates.
✔ Data-Driven Insights: Access to user-specific information allows for personalized interactions.

Use Cases

Twig AI is perfect for:

✔ B2B SaaS Companies: Streamline support processes and improve customer interactions.
✔ FinTech and Lending Services: Provide instant assistance while ensuring compliance and accuracy.
✔ Payments and Community Banks: Enhance customer service through efficient query handling.
✔ Tax Preparers: Offer quick answers to common tax-related questions for clients.

Transform Your Customer Support

With the integration of AI in customer experience workflows, Twig is at the forefront of innovation. Teams across various industries are deploying Twig to not only meet but exceed customer expectations, fostering a future where customer queries are resolved instantly and effectively.